Moorlander Assistance Ltd
Welcome
Welcome
Moorlander Assistance is a small, family company based in Weston-super-Mare. Our aim is to provide caring support for our clients with a friendly and professional service to enable them to remain in the comfort of their own homes.
As a CQC registered company, it is our responsibility to care for you following our strict policies and procedures. Through careful management we ensure that our carers are trained to a high standard to care for you in your own home. Our team aims to understand your personal needs and will use their professional skills to ensure that you receive the very best of care.
We consider the continuity of care very important so we provide our clients with a small team of carers who become familiar, friendly faces. Because our clients always see well-known faces they know that they are with carers who understand their needs and preferences.
Our trained and qualified team are happy to provide personal care; companionship; housekeeping and 24-hour live-in care, and night care.
CQC Inspection Ratings
CQC Inspection Ratings
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What people said about our service in time of CQC inspection:
What people said about our service in time of CQC inspection:
What people said about our service in time of inspection:
What people said about our service in time of inspection:
Is the service safe?
Is the service safe?
"I am extremely safe with the carer, I trust them completely."
"Brilliant, they do everything, can't fault them."
"If there was a problem, I know the registered manager would act on it straight away."
Is the service effective?
Is the service effective?
"Absolutely well trained, I have no reservations in saying how good they are."
"I have had no missed calls."
Is the service caring?
Is the service caring?
"The carers appeared very kind and caring and did appear to go the extra mile to make the care package work."
"They treat me with total dignity, far more than I give myself."
Is the service responsive?
Is the service responsive?
"I have no complaints but I know the registered manager would take it more seriously than I would myself."
"Moorlander are providing a top-quality service – we consider ourselves fortunate to have found this excellent company."
Is the service well-led?
Is the service well-led?
"It's amazing the total set up, I recommend it all the time."
Prices
Prices
Weekdays
Weekdays
from £16 per hour
from £16 per hour
Weekends
Weekends
from £22 per hour
from £22 per hour
Bank Holiday
Bank Holiday
from £28 per hour
from £28 per hour
Live-in Care
Live-in Care
from £120 per day
from £120 per day
Night Care
Night Care
from £10 per hour
from £10 per hour